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European and Luxury car service
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Read moreFrequently Asked Questions about Log Book servicing
To help you understand Log Book servicing and learn more about Auto Stop Gold Coast in Arundel, please read the questions and answers below:
At Auto Stop Gold Coast we get asked many questions about Log Book Servicing and general automotive servicing. Learn more by reading these questions and answers. If your question doesn't appear, then please contact us.
What is a Log Book Service?
It is important that you are aware that a log book service is a manufactures preferred maintenance schedule.
Why do I need a log book service?
Following your log book servicing schedule maintains your manufactures warranty.
What happens if I miss a Service?
You could lose your manufactures warranty and have ongoing maintenance issues with your vehicle if you miss or delay your scheduled log book service.
Do you have Loan cars and how much do they cost?
Yes, Auto Stop Gold Coast have loan vehicles available for our customers, they are free and all we ask is that the fuel you use is replaced. It is important that you book them in advance, so let us know when you make a booking.
Will I lose my New Car Warranty if I don't go back to the dealer?
No. There is no requirement under the Australian Consumer Law for a vehicle to be serviced by an authorized dealer in order for the consumer guarantees and manufacturer’s warranty to apply, provided the service is in accordance with the specified requirements and performed by a qualified mechanic or service centre. Auto Stop Gold Coast is fully qualified to service new vehicles. We have more information on this for you in our article. Please click here.
I have lost my Log Book, do I need it?
No, you don't need your log book as we have all the log book service schedules for any new vehicles we service. And if you are a regular customer we have your records on file.
Do you provide Digital reports for the work you have done? or a digital report of what's wrong with my car?
Yes, you can receive a digital report or a printed copy with all the details on the service and if we have found any issues that need to be fixed or monitored.
How long will the service take?
The length of time for your service depends on what is due on your vehicles log book service. We can give you an estimate when you book in your vehicle.
How much will my service cost?
The Servicing cost will vary depending on what is due on your vehicles log book service. We can give you a quote when you book in your car.
How can I pay for my Service?
We accept Visa, Master card, Amex, direct deposit and cash as payments for your service or repair.
When are you Open?
Auto Stop Gold Coast workshop in Arundel is open early each day from 7:30am - 5:00pm Monday-Friday. Weekends closed.
What is the earliest time I can bring my car in?
Anytime, we have secure key drop off boxes.
Can I drop off my car after hours?
Absolutely, just let us know when you make a booking and we will give you details on how we manage this.
Is there a secure key drop off box after hours?
Auto Stop Gold Coast conveniently provide a secure key drop off box for after hours drop offs. Let us know you will be doing this when you book.
Can I collect my car after hours?
Yes, this can be arranged, just let us know when you make a booking.
Can you pick up my car from home?
If you are in the local area then yes we can arrange to collect your car from home.
Can you drop me home when I deliver my car for servicing or repair?
If you are in the local area then yes we can arrange to collect your car from home. Please let us know when you make a booking.
What happens if something is not right after my car service?
We take great pride in our work, but if something doesn't seem quite right then contact us immediately. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next sercive is due?
You can receive an sms reminder (let us know you would like this) or keep an eye on the service sticker on your windscreen.
Can my car be serviced at the same time it is repaired?
Yes, let us know when you book in a repair that you would like this done. This will save you time.
How do I book in a Service?
You can visit our Arundel workshop personally, call us or make a booking enquiry online.
How often should I really service my car?
You should have your car serviced at least every 6months or 10,000km whichever comes first.
I don't drive much, do I still need a service?
Yes it is important to maintain your log book servicing of your new vehicle to protect you, your family and your investment.
Can you fix other things while my car is being serviced?
Yes, while your car is in for a service it makes good sense to make repairs at the same time. This saves you money and time off the road.
Can you wash my car?
Yes, speak to us about this when you book your car in for it's next service.
What type of oils and parts do you use?
We use only the best quality oils and part. Discuss this with our expert team when you drop in or call.
Do you check my brakes during a service?
Yes we check your brakes at every service and record wear details on your service report.
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